In his current role as AI Lead at major european telco operator, Gianluigi’s work is focused on the compliant, transparent, and fair application of Machine Learning (ML), Natural Language Processing (NLP) and Generative-AI to several use cases in the Telco domain, mainly in the customer services and customer intent recognition areas.
Besides his regular involvement as tech lead in the teams Customer Contact Analytics, Responsible AI, and Generative-AI Lab, he fosters collaboration with universities and other companies active in the ML domain through active participation to research consortia, supervision of PhD and MT students, his executive role in academic-private joint-ventures and also proactive participation in networks of companies and universities applying AI. He is also active in spreading hands-on knowledge of ML and AI to his colleagues by inspiring and supporting them in the AI Fast-Track educational program.
During his 25 years career in the software industry and R&D he has also been active in the domains of Data Acquisition, Remote Controle, Supply Chain Optimalization, Business Intelligence.
He holds a MSc ‘cum laude’ in Physics from University of Rome “La Sapienza”.